How do I place an order?
To place an order on our website, please use our secure on-line shopping cart to enter your credit card information. If you would like to place an order by phone, please call us at 210-317-3414 or 210-316-1825 anytime between the hours of 8 a.m. to 6 p.m. CST, Monday through Friday. ALL PRICES ARE REFLECTED IN US DOLLARS.

If you have questions regarding any of our products, you can email us 24 hours a day, 7 days a week, at info@heavensnewsouls.com, but why not just give us a call?

How do I select the products that I wish to purchase?  At the main shopping page, select the product or category that you would like to view from the navigation bar. The thumbnails are pictures of available items along with a description of the item. Once you have put in your cart all the items that you desire, hit the “Checkout” button. This will take you to the secured pages where you enter all necessary information for billing and shipment. After you enter the checkout information, if you hit the “Submit” button, you will get a final tally of the complete cost, including shipping, handling and tax, if applicable. When you confirm that this is acceptable, your credit card is processed on line. At any time you can return to the main selection area by clicking Heaven's New Souls logo above.

RETURN POLICY

As we are sure you can appreciate, custom orders are non-refundable. However, within fifteen (15) days of purchase we will gladly accept any other product in its original condition that was not customized with a name or initials for exchange or credit with Heaven's New Souls. Shipping fees will not be reimbursed. Please contact us if you have any questions.

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  Regular purchases will be shipped in approximately 7 to 10 business days. All personalized custom orders will ship within 10-15 business days.  Once an order has been made for custom products, we will contact you with the approximate date for shipping.  To expedite personalized orders, please e-mail joann@heavensnewsouls.com or amie@heavensnewsouls.com.  There is an additional charge of $10. 

All orders are shipped via United States Priority Mail.

Shipping Prices are as follows:

• Can I check the status of my shipment online?  Yes! Just set up and use your webstore account, which requires an email address and password that you create. Then you'll be able to access your order information online at any time, including package tracking information.

Included in this website are only a few of the many products we have made for our customers.  Please feel free to e-mail us at customerservice@heavensnewsouls.com
or call (210) 317-3414 to discuss the possibility of custom ordering exactly what you need.

Privacy Policy
heavensnewsouls.com shares your concerns about the protection of your personal information online. We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy describes our practices regarding the collection and use of information through our website. By using our site or obtaining any product or service through this site, you agree to our policy.

Changes to the privacy policy: We have the right to update this Policy at any time.  We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of the Policy. You can determine when this Policy was last revised by checking the “last updated” legend at the bottom of the Policy.

Collection and use of Data
1.) Non-personally identifiable information. When visitors come to our site, we collect and aggregate information indicating, among other things, which pages of the site were visited, the order in which they were visited and which links were “clicked.” Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site.

Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the geographic location of the visitor’s point of connectivity.

2.) We also use “cookies” and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the site.

3.) We collect personally identifiable information. In general, our Site uses an order form, email a friend form, registration form, and a request information form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information (such as your name, email address, physical address, telephone number, and credit card number). Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used to bill you for products and services. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. You may, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable. We won't share your email address with anyone or any other companies. We do not disclose an individual customer's personally identifiable information to third parties for third-party direct marketing purposes.

4.) Further, where you use the Site to purchase a product or service as a gift certificate, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient. This is done in order to accommodate proper gift delivery to such recipients. We do not sell or rent any personal identifiable information that you provide to us regarding such persons.

No Guarantees
heavensnewsouls.com uses reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. No security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. We seek to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and heavensnewsouls.com servers. You provide all such information at your own risk. Subject to applicable law, we reserve the right to release information concerning any site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of heavensnewsouls.com our customers or others, and as otherwise permitted or required by law. Emails from dillyhearts.com may contain links to other Internet websites, including sites that may or may not be owned or operated by heavensnewsouls.com. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites.

Editing or removing account information
If you’d like to be removed from our catalog or newsletter, email us at unsubscribe@heavensnewsouls.com.

 
Contact
If you have any questions about this Privacy Policy, please contact:
heavensnewsouls at customerservice@heavensnewsouls.com

heavensnewsouls.com is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email.

Washing & Care Instructions
Our poly-chenille blankets are not only beautiful, but baby-tested and durable.  It is best if our blankets are washed with cold water with a product like Dreft, Ivory Snow or Purex Baby.  Toss on a warm cycle in the dryer.  Do not mix blanket with items having Velcro closures as the Velcro will adhere to satin binding and cause it to pull. 
The fabric used to create our bibs, burp cloths, fabric/chenille blankets, diaper pouches, and pillow covers have been pre-washed to eliminate shrinkage.  All items are 100% cotton and/or poly-chenille.  Wash these products with like items in cold water and dry on perm press cycle.

Child safety is important to us.
For information about safe bedding practices for infants, please refer to the guidelines provided by the
Consumer Product Safety Commission:
http://www.cpsc.gov/CPSCPUB/PUBS/5049.html